Terms & Conditions

1. About these terms

These terms and conditions form a legally binding agreement between you and Martin Grimbly Optometrist ("we", "us", "the practice"), an independent optometry practice at 3 Church Street, Arauna, Brackenfell, Western Cape, 7560. By submitting an order or enrolling in a subscription through this website, you confirm that you have read, understood, and accepted these terms in full.

For clinical services provided in-practice — including eye examinations, contact lens assessments, and spectacle dispensing — separate professional terms apply as communicated at the time of your appointment.

Nothing in these terms limits or excludes rights you hold under South African consumer protection legislation, including the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECT Act). Where any conflict exists, the applicable legislation prevails.

2. Prescription requirement

Contact lenses are classified as medical devices and may only be supplied against a valid prescription. By placing an order for contact lenses on this website, you confirm that:

• You hold a valid contact lens prescription issued by a registered optometrist or ophthalmologist.
• Your prescription is no more than 12 months old at the time of ordering.
• You are ordering lenses that match your current, valid prescription exactly — including lens brand, base curve, diameter, and power.
• If you are a new patient, you must upload your prescription when submitting your order. We will verify it before processing.

We reserve the right to decline or cancel any order where we cannot verify that a current, valid prescription is in place. If your prescription has expired, we will contact you to arrange a contact lens assessment before proceeding with your order.

3. Placing an order

Submitting an order form or completing a payment checkout constitutes an offer to purchase. A binding contract is only formed when we confirm your order by email and your prescription has been verified by our staff.

We reserve the right to decline any order, including where stock is unavailable, prescription verification fails, or a payment issue arises. If payment has already been taken for a declined order, a full refund will be processed within 7 business days.

Order confirmation emails are sent automatically after checkout. If you do not receive a confirmation within one business day, please contact us to confirm your order was received.

Personal information you submit during an order or subscription is handled in accordance with our Privacy Policy.

4. Pricing and payment

All prices are quoted in South African Rand (ZAR) and are inclusive of any value-added tax (VAT) that applies. Prices are subject to change; the price displayed at the time your checkout is completed is the price that applies to your order. Delivery charges (where applicable) are shown separately during checkout and are in addition to the product price.

Payments are processed by PayFast (DPO PayFast (Pty) Ltd), a registered South African payment service provider. We do not store your card details at any point — PayFast handles all card data on their PCI-DSS compliant platform.

Medical aid claims. If you choose to claim from your medical aid, no payment is taken at checkout and no price is shown, because the amount you owe depends on what your scheme covers. We confirm your available benefit with your scheme, then email you the balance payable together with a secure payment link. Your order is only processed once that balance is settled — or, where your scheme covers the full amount, once the claim is confirmed. You are under no obligation to proceed once we quote you the balance, and you may cancel at that point at no cost.

5. Fulfilment

6. Cancellations and returns

7. Auto-reorder subscriptions

Our auto-reorder programme lets you authorise recurring contact lens orders on a schedule you choose (every 3, 6, or 12 months). By enrolling, you authorise us to charge your card via PayFast on each scheduled date until you cancel.

8. Limitation of liability

To the extent permitted by South African law, our liability to you in connection with any order or subscription is limited to the total amount you paid for the relevant transaction. We are not liable for indirect, consequential, or incidental losses — including loss of income or loss of data.

We are not liable for harm arising from use of contact lenses contrary to the terms of your prescription, contrary to the manufacturer's instructions, or contrary to professional advice given to you by a registered optometrist. Responsible lens wear, hygiene, and follow-up care remain your responsibility as the wearer.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be excluded under South African law, including your rights under the Consumer Protection Act 68 of 2008.

9. Governing law

These terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising out of or in connection with these terms will be subject to the jurisdiction of the South African courts. Where a dispute can be resolved through the CPA's National Consumer Commission or the relevant ombudsman scheme, we will engage with that process in good faith.

10. Changes to these terms

We may update these terms from time to time. Material changes will be posted on this page with an updated date. For active subscriptions, we will notify you directly of any material change at least 30 days before it takes effect, and give you the opportunity to cancel if you do not accept the change.