Returns & Exchanges

Frames — exchanges & returns

• 7 days to exchange or return unworn, undamaged frames from the date of collection.
• Frames must be in original condition with all packaging.
• Frames fitted with prescription lenses cannot be returned once glazing has begun — please confirm your frame choice before approving lens work.
• Frames purchased online and collected in-store can be exchanged at the practice — bring your order confirmation email.

Prescription lenses — adjustments & remakes

• Every glazed order includes a complimentary fitting and adjustment at collection.
• If your lenses feel uncomfortable after a 2-week adaptation period, contact us for a free re-assessment.
• Lenses will be remade at no charge if the prescription was dispensed incorrectly on our part.
• Remakes due to a change in your prescription or personal preference are charged at cost price.

Contact lenses

• Unopened boxes of contact lenses in original condition may be returned within 30 days.
• Opened boxes cannot be returned for health and safety reasons.
• If a lens box is defective (manufacturing fault), contact us and we will arrange a replacement directly with the supplier.

How to initiate a return or exchange

Contact us before bringing items back:

• Phone: 021 981 4579
• Email: [email protected]
• WhatsApp: 081 392 6147
• Practice hours: Mon–Fri 08:30–17:30, Sat 08:30–13:00